1. How long will it take to receive my order? Most orders are delivered within 2–5 business days across South Africa. Main hubs (like Johannesburg, Cape Town, and Durban) generally receive packages within 2–3 business days.
2. What payment methods do you accept? We accept secure online payments via major debit/credit cards (Visa & Mastercard), Instant EFT, and other supported gateway options at checkout.
3. Are all products covered by a warranty? Yes. All hardware products sold by The iT Hub Group come with manufacturer warranties. Warranty periods vary by product brand—please check the specific product listing or contact us for exact terms.
4. Can I modify or cancel my order after placing it? If your order hasn’t been dispatched yet, we can update or cancel it for you. Please contact our support team immediately with your order reference.
5. What should I do if I receive the wrong item? We aim for perfection, but if an error occurs, please email our support team right away with a picture of the item received and your order number. We will arrange a swap at no extra charge.