Delivery Policy
- Shipping Coverage: We deliver across South Africa via our trusted courier partners.
- Standard Delivery Time: Orders are typically processed within 1–2 business days. Delivery usually takes 2–5 business days, depending on your region (main centers are faster; regional or outlying areas may take a bit longer).
- Shipping Fees: Standard courier fees are calculated at checkout based on your delivery address and the total weight of your order.
- Tracking Your Order: Once your order has been dispatched, you will receive an email notification containing your courier tracking number and a link to monitor your delivery in real time.
Returns & Exchanges
- 30-Day Return Window: If you change your mind, you may return unused and unopened items in their original packaging within 30 days of purchase for a refund or store credit.
- Defective or Damaged Goods: If your item arrives damaged or is defective upon opening, please contact us within 48 hours of delivery with photos or video of the issue. We will arrange a courier collection and offer a replacement or full refund.
- Non-Returnable Items: Opened software, downloadable digital products, and consumable items (e.g., opened printer ink/toner) cannot be returned unless verified as defective.
- Return Process: To log a return, please email our support team with your order number, details of the item, and reason for return. Courier fees for non-defective returns are the responsibility of the customer.
FAQs (Frequently Asked Questions)
1. How long will it take to receive my order? Most orders are delivered within 2–5 business days across South Africa. Main hubs (like Johannesburg, Cape Town, and Durban) generally receive packages within 2–3 business days.
2. What payment methods do you accept? We accept secure online payments via major debit/credit cards (Visa & Mastercard), Instant EFT, and other supported gateway options at checkout.
3. Are all products covered by a warranty? Yes. All hardware products sold by The iT Hub Group come with manufacturer warranties. Warranty periods vary by product brand—please check the specific product listing or contact us for exact terms.
4. Can I modify or cancel my order after placing it? If your order hasn’t been dispatched yet, we can update or cancel it for you. Please contact our support team immediately with your order reference.
5. What should I do if I receive the wrong item? We aim for perfection, but if an error occurs, please email our support team right away with a picture of the item received and your order number. We will arrange a swap at no extra charge.